Customer Service

Ordering Information

How to Order Online   1. Select your items Find the items that you wish to purchase. Click ADD TO CART to add the item to the Cart.   2. View Cart or Checkout In the left side of your browser, you can click View Cart which will bring you to your Shopping Cart page. This page will give you more detailed information about your cart.   On the bottom of this page you have the option to change quantities of items, continue shopping, or to checkout.   3. Checkout and Verify Order When you click on the Checkout button, customers that have previously purchased from our site can enter their user name and password and their saved shipping information will appear. First time customers will be asked to create a user name and password for faster future checkout, as well as enter their billing and payment information. You will then be asked to review your order.   To complete your order, click on the Finalize Order button.   4. Finalize Order Once you've clicked on the Finalize Order button, you will be emailed a confirmation that will give you your order number and the option to print out your order.     How to Order By Phone   If you prefer to complete your order over the phone, please call toll free 1-866-966-3942.   Our phone order hours are as follows: Monday - Friday 9 a.m. to 5 p.m. EST Gift Wrapping Gift wrapping is available on most items sold on our site. To have your item gift wrapped simply check the box marked "Gift Wrapping" under the item before adding the item to your cart. Candles will be placed in a red box and sealed with a white ribbon that is tied into a bow. Candles will be marked on the bottom of the box to denote the fragrance inside. All other items will be wrapped in red paper and a white bow is included.

Return Policy

 Returns & Exchanges

Your satisfaction is guaranteed. You may return items in its original condition and packaging within 15 days for a full refund of the merchandise. Please contact us for instructions to return items. We will pay the return shipping cost only if the return is the result of an error we made or if the product is defective. We cannot accept any returns after 15 days of delivery and cannot accept an item that is not in its original condition, unless defective. Your refund will be in the original form of payment. If the item appears to be damaged in shipping, please save the original packaging and contact us so that we can have UPS pick up the shipment and inspect it. We will resend the order at no additional charge.